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Refund & Cancellation Policy

Effective date: 16 July 2026

This Refund & Cancellation Policy explains when and how you can request a refund or cancel a purchase from Live Long to Live Forever and related Biomastering offerings, operated by Aethermind AI LLC, a limited liability company (LLC) established in United States (State of Delaware) with its registered office at [REGISTERED_ADDRESS] (“we”, “us”, “our”). It should be read together with our Terms of Service and Privacy Policy. If there is any conflict between this Policy and a mandatory consumer-protection law that applies to you, that law prevails.

1. Scope

This Policy covers our digital products and digital content, which are delivered electronically and accessed online, including:

  • First Awakening — a US$97 one-time-payment, 21-day guided digital program with lifetime access and instant delivery;
  • Courses and programs delivered through our course platform, Course Creator 360 (“CC360”);
  • any other paid digital downloads, materials, or memberships we may offer.

Free resources — such as the free first chapter of the book and the free Human Coherence Discovery quiz — involve no payment and are therefore outside the scope of this Policy. Because our products are digital content and educational in nature, they are not returned physically; a “refund” means we reverse your payment and, where appropriate, withdraw your access.

2. Our 7-Day Satisfaction Guarantee

We want you to feel good about your purchase. For First Awakening, and unless a specific product page states otherwise, we offer a 7-day satisfaction guarantee: if you are not satisfied, you may request a full refund within 7 calendar days of your purchase.

To request a refund under this guarantee, email invoice@aethermindai.net within the 7-day window with:

  • the name or email address used for the purchase;
  • the product name (e.g., First Awakening); and
  • your order or receipt reference, if you have it.

You do not need to justify your request under this guarantee, though we welcome feedback so we can improve. This guarantee is a voluntary commitment we offer in addition to any statutory rights you may have; it does not limit those rights.

3. EU / EEA / UK Consumers — 14-Day Right of Withdrawal

If you are a consumer resident in the European Union, the EEA, or the United Kingdom, you have a statutory right of withdrawal allowing you to cancel certain contracts within 14 calendar days, without giving any reason. This right exists independently of, and in addition to, our 7-day satisfaction guarantee.

3.1 The important exception for digital content — immediate access

Under EU and UK consumer law, the 14-day withdrawal right for digital content that is not supplied on a tangible medium is lost once performance (delivery/access) has begun, provided that you have:

  1. given your prior express consent to us beginning to supply the digital content before the end of the 14-day withdrawal period; and
  2. acknowledged that you thereby lose your right of withdrawal once delivery has begun.

Our products — including First Awakening and CC360 courses — are designed for instant, immediate access. At checkout you will see a clearly labelled checkbox (separate from general terms acceptance) that reads, in substance:

“I request immediate access to this digital content and I expressly consent to delivery beginning now. I understand and acknowledge that by doing so I lose my 14-day right of withdrawal once access has begun.”

If you tick this box and access is provided, you waive the statutory 14-day withdrawal right for that product. If you do not tick this box, you keep the withdrawal right for 14 days, but access may be delayed until the withdrawal period ends or until you provide the consent described above.

Even where the statutory right has been waived, our voluntary 7-day satisfaction guarantee (Section 2) still applies to First Awakening, so you remain protected during that window.

3.2 How to exercise the withdrawal right

Where the right still applies, tell us of your decision to withdraw by a clear statement (for example, an email to invoice@aethermindai.net) before the 14-day period expires. You may use the model withdrawal form provided in our Terms, but you are not required to. We will confirm receipt and process any refund due without undue delay.

4. How Refunds Are Processed

Approved refunds are issued to the original payment method used for the purchase, through our payment processor, Stripe. We do not store your full card details on our servers; payments and refunds are handled by the processor.

  • We aim to initiate approved refunds within a reasonable time, typically within 5–10 business days of approval.
  • The time for the funds to appear in your account depends on Stripe and your bank or card issuer, and is outside our control.
  • Refunds are made in the original currency of the transaction. We are not responsible for currency-conversion differences or bank fees applied by third parties.
  • When a refund is issued, we may revoke your access to the refunded product, course, or materials.

5. What Is Non-Refundable, and Why

Outside the guarantee and statutory rights described above, the following are generally non-refundable:

  • Requests made after the 7-day satisfaction window (and, for EU/EEA/UK consumers, after any applicable 14-day period or after a valid waiver as described in Section 3);
  • Digital content where you expressly consented to immediate access and acknowledged loss of the withdrawal right, once access has begun — except as covered by the 7-day guarantee;
  • Free items, promotional bonuses, or content provided at no charge;
  • Purchases where we identify abuse of this Policy, such as repeated buy-and-refund behaviour or evidence that substantially all of a program was downloaded or completed before requesting a refund.

These limits reflect the nature of digital content, which cannot be “returned” once accessed, and are applied fairly and consistently with applicable consumer law. Nothing here removes rights you have under mandatory law.

6. Subscriptions and Recurring Payments

First Awakening is a one-time purchase, not a subscription. If we offer any subscription or recurring-billing plan (for example, an ongoing membership or community access), the following applies:

  • You may cancel at any time to stop future renewals. Cancellation takes effect at the end of the current paid billing period; you retain access until then.
  • Unless required by law or stated otherwise, we do not provide pro-rata refunds for the unused part of a billing period already paid.
  • To cancel, use the cancellation option in your account or course dashboard where available, or email invoice@aethermindai.net and we will process the cancellation.

7. Duplicate Charges and Technical Issues

If you were charged more than once for the same purchase, were charged an incorrect amount, or did not receive access to a product you paid for, contact us at invoice@aethermindai.net as soon as possible. Please include your order reference and the email used at checkout. We will investigate promptly and, where a duplicate or erroneous charge is confirmed, issue a full correcting refund. Where the issue is a delivery or access problem, we will first try to restore your access; if we cannot, you may request a refund.

8. Chargebacks — Please Contact Us First

If something is wrong with your order, please email us before initiating a chargeback or payment dispute with your bank or card issuer. Most issues — access problems, duplicate charges, or dissatisfaction within the guarantee window — can be resolved quickly and directly. Filing a chargeback without contacting us first can delay resolution and may lead to suspension of access to your account or products while the dispute is reviewed. This does not affect your right to raise a dispute with your payment provider or to pursue any legal remedy available to you.

9. Contact

For refund requests, cancellations, or questions about this Policy, contact us at:

We may update this Policy from time to time. Changes take effect when posted with a revised effective date, and apply to purchases made after that date.